This course, Red Flags in Customer Interactions, is designed for Firehouse Movers Call Center personnel to identify and properly escalate potential issues during move consultations. Learners will explore key warning signs—such as mentions of pests, court-ordered moves, unsafe domestic situations, or logistical challenges—that may not prohibit service but require management attention. Through scenario analysis and communication techniques, trainees will develop awareness and the critical thinking skills needed to ask the right questions, document concerns accurately, and ensure both company efficiency and customer satisfaction. This training equips staff to handle sensitive or complex move situations with professionalism and care.