This course, Handling Oversized and Specialty Items, equips Firehouse Movers Call Center staff with the knowledge and procedures needed to manage unique, heavy, or delicate items during move consultations. Participants will learn how to assess key details such as item type, dimensions, weight, stair access, and required equipment for items like safes, pianos, hot tubs, pool tables, and grandfather clocks. The course emphasizes accurate documentation, customer communication, and coordination with the Operations Team to ensure proper handling and safe transport. By completing this training, staff will confidently identify special handling needs and streamline the moving process for complex items.