This course outlines the essential daily priorities and responsibilities of the Concierge department. It provides a clear breakdown of the required tasks, the correct order in which they should be completed, and the processes to follow. From responding to new leads and managing follow-ups to updating estimates and maintaining communication logs, each step is designed to ensure smooth workflow and excellent customer service. By understanding and following the daily task structure, team members can stay organized, meet performance expectations, and contribute to the overall success and efficiency of Firehouse Movers’ operations.