This course equips Firehouse Movers call center staff with step-by-step knowledge on handling Storage Outbound estimates and bookings. Trainees will learn how to duplicate opportunities from a Storage Inbound job, verify customer payment status, calculate volume for outbound estimates, and input all necessary move and address details accurately. Emphasis is placed on maintaining clear internal and crew notes, determining valuation needs, and following proper communication procedures with customers. The course also outlines the final booking process, including credit card handling and reschedule/cancellation policies, and special instructions for portable storage returns. By the end, participants will confidently manage outbound moves and ensure a smooth, professional customer experience.