This course is designed to train Firehouse Movers call center staff on how to properly handle commercial move estimates and bookings. It covers gathering essential client information such as office size, packing needs, equipment details, and disassembly requirements. Trainees will learn how to identify when an onsite estimate is necessary, communicate limitations (e.g., no electrical work), and ensure filing cabinets and specialty equipment are prepped correctly. The course emphasizes accurate quoting, clear crew notes, valuation rules, and a professional customer experience from quote to booking. Staff will also master scheduling logistics, time estimates, and payment processing while ensuring all policies, such as cancellation fees and insurance eligibility, are followed. By course end, agents will be fully equipped to manage complex commercial moves efficiently and professionally.