This course trains you on how to accurately build and book Local Load or Unload estimates for customers who need help loading or unloading their own truck, trailer, or POD. You'll learn to ask the right questions to gather access and distance details based on the customer’s home or facility type, determine walk distances, and document specialty items like safes, pool tables, or gym equipment. The course also covers customer responsibilities for materials such as blankets and straps, how to discuss optional supply purchases, and how to explain the crew’s process. You'll master scripting for both load and unload services, including expectations, pricing structure, and payment options. Upon completion, you’ll be confident in quoting, documenting, and booking Local Load or Unload jobs while ensuring smooth communication and customer satisfaction.