This course provides Firehouse Movers call center staff with detailed procedures for handling third-party payments and “Bill To” customer accounts. It covers the distinctions between personal and commercial third-party billing, emphasizing the required documentation, contact setup, credit card authorization, and internal/crew note instructions. The course also guides staff through verifying and approving Bill To accounts, including insurance companies, restoration companies, and corporate clients like CB Jeni Homes. Staff will learn how to ensure compliance with invoicing requirements, confirm payment authorization forms, and manage credit card usage securely. By the end of the course, trainees will confidently manage complex billing arrangements, protect company policy, and deliver a seamless experience for both paying and non-paying customers.