This course provides comprehensive training on using the Spectrum VoIP system at Firehouse Movers. It covers logging in, handling inbound and outbound calls, using key headset and call-handling features like mute, hold, add call, and assisted transfer. You'll learn how to answer and transfer calls professionally, including collecting and communicating key caller details when reaching out to management or internal team members. The course also emphasizes proper use of headset mute functions, understanding when to use soft versus hard holds, and how to avoid blind transfers. By the end of this course, you'll be equipped to manage calls efficiently and deliver a consistent, professional experience to both customers and team members.