This course trains call center representatives to explain the two types of coverage Firehouse Movers offers: Liability (included) and Valuation (optional). Trainees will learn the differences in coverage amounts for various move types, eligibility criteria, and how Valuation differs from insurance. Key topics include coverage limits, current market value, the $199 deductible, and when to refer customers to third-party providers. The course emphasizes clear, accurate communication of coverage benefits, especially when handling high-value items or explaining exclusions. By course completion, participants will confidently guide customers in making informed decisions about protecting their belongings during the moving process.